All items are returnable within the first 14 days from delivered date (we are a Wholesaler). This is your statutory rights of Normal Cancellation in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

All returned items MUST be accompanied by a Return Mechandise Authorisation number (RMA) from the website. (https://www.theitcgroup.com/itcrma/ramformreq.php)


All items MUST be returned in original packaging. If original packaging is not available, we can supply suitable packaging at extra cost, please contact us for details. All liabilty for returning goods is the repsonsibility of the buyer. All costs are payable by the buyer and we reserve the right to charge handling costs on some items/orders. Please ensure your return parcels are insured and packed correctly.

Damaged and missing items MUST be reported within 48 hours of delivery. Please ensure you check all items on receipt.

All items returned on a Business to Business (B2B) transaction are subject to 20% restocking fee at our discretion. We try to be fair and accomodating to our Business customers and we expect the same courtesy in return.

Faulty items will be collected/exchanged by us (ITC) within the intial 14 day period after delivery. Where items are covered by Dell Onsite support it may be quicker and more expendient to invoke their support at buyers discretion.

RTB = Return To Base (warranty)

Return to base (RTB) warranty returns are the responsibility of the buyer, both costs and liability. Please ensure your return parcels are insured and packed correctly. The costs of returning the repaired/replaced item will be met by us (ITC).

All laptop batteries are classed as Consumables. Battery warranty will not exceed 12 months on new Laptops irrespective of warranty on the laptop. On refurbished items Battery warranty is 90 days unless otherwise stated.

ITC are not responsible for any data contained on hardware, Hard Drives of any sort either loaded or preloaded data no warranty or value is given to any data lost. No value is given to any data due to subsequent returns.


OEM parts supplied with 30 day warranty unless otherwise stated, these parts are provided for system builders and repair agents - they are not retail products.

Software cannot be returned unless the seals on both media and the outer wrap remain intact. By breaking the seal (s) this means you accept the terms and conditions on the site.